customer care

YOUR NATHALIAS JEWELRY ON A DAY-TO-DAY BASIS

Your Nathalias jewelry is precious and requires care and attention. We recommend the following daily considerations, so that they are preserved as long as possible:
Be sure to handle your jewelry with care.
Remove your jewelry when washing your hands or using corrosive products that could permanently damage precious metal, stones or pearls.
Take your regular activities into consideration when wearing your jewelry, including potential for impact.
Keep your jewelry away from intense sources of heat and extreme temperature changes.

SOME PRECAUTIONARY MEASURES

Be sure to check that the clasp and safety catch, as well as the settings of the stones.
If you have any concerns, you should not wear your piece of jewelry until you have had it evaluated by contacting contact@nathalias.com.

MAINTAINING YOUR JEWELRY IN GOOD CONDITION

Your jewelry should be cleaned regularly.
The cleaning of jewelry set with stones or pearls can be done at any boutiques. You may also clean your jewelry with a very soft brush in soapy water, followed by a rinse in clean water.

STORING YOUR JEWELRY

Jewelry can become scratched when coming into contact with one another. We recommend you to store them individually in the Nathalias box or pouch that you received at the time of purchase.
Chains should be closed and laid flat so as to avoid their becoming tangled.
Be sure to avoid storing multiple pieces of jewelry together with separation, so as to avoid scratches.
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