DELIVERY & RETURNS
Nathalias Jewelry has a flat rate shipping charge based on the shipping service which includes insurance for the wholesale value of the package.
Once an order has been shipped you will receive an email notification and you can also log into your account to view the tracking number.
Shipping charges are as follows:
- USPS 1st Class: FREE
- USPS Priority: FREE
- UPS 2nd Day: $14 (Upon requested via email)
- UPS Overnight: $26 (Upon requested via email)
- USPS International 1st Class: FREE
USPS Priority International: $25 (For items over $200)
USPS Priority Mail Express International: $60 (Upon requested via email)
Rates are subject to change without notice.
If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 15 days of delivery date.
To Return an Item:
- Place a copy of your invoice in along with the item(s) you are returning.
- For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. Nathalias Jewelry is not responsible for items lost or damaged while en route back to us.
- On your original invoice, if the price of the item you are returning is listed as:
- Less than $500:
You can use any carrier to ship your return package.
- More than $500:
Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).
- Less than $500:
Make sure to keep your return receipt for confirmation that your shipment has reached Nathalias Jewelry. All return shipping charges must be prepaid by the customer.
Please take photo of postal box of returned items with the postal tracking number at mail them to email@example.com as an evidence of returning.
All packages must be returned to the following address:
130 West Pleasant Avenue #384
Maywood, NJ 07607
If you require assistance, please feel free to contact the sales department on
+1646937110 Monday through Friday from 10.30 A.M. to 06.00 P.M. EST.
- Loose diamonds carry a 3 day return policy from the delivery date.
- All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
- All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
- All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
- Nathalias Jewelry is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
- Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 3-5 business days for processing after a return is received.
- Special orders, such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.
- We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.